Managed Backup & Recovery

With MGI Data Managed Backup, customers can create backup copies of their server (MGI Data or off-site server) and use those copies for a server restore. The agreed backup intervals as well as the web interface are configured by MGI Data.

Managed Backup solutions comprise the following services:

• Provision of a backup account on the central disk-based backup cluster
• Setup of the contractually defined backup space
• Configuration of the backup routines and intervals according to the specific product
• Provision of a customer interface
• Daily monitoring of the backup process and alerting in case of a failure

Unlike other file-system-based backup systems, the MGI Data backup system is fully block-level-based (both with Linux and Windows). That means that, for example, the whole hard disk is backed up instead of just one particular directory.
One major advantage is a much more efficient proceeding, because there is no need to check for modified files with every run, but only the few modified blocks are backed up. Therefore, a backup agent is running on every involved server, which records all changes in a journal by means of a special operating system module.
The so marked blocks are saved to a new differential backup on the backup servers in the course of the next backup run. However, the backup server recognizes existing file systems in the backup, so that in spite of the block-level-based solution, even single files of a particular backup can be restored. Both the partial restore and the bare-metal restore are carried out consistently over one common interface.

The following variations are offered in the area of Managed Backup:

• Interval: Weekly
• Quota: 50 GB
• Storage Duration: 4 weeks
• Max. amount of available backup sets: 4

• Interval: Daily
• Quota: 100, 200, 500 or 1000 GB
• Storage Duration: 1 weeks
• Max. amount of available backup sets: 7

• Dedicated backup infrastructure in separated fire compartment
• Continuous backup in 5-minute interval
• MySQL database backup
• 2-Site Backup of a server simultaneously to two geographically separated data centers

The configuration and administration is completely taken over by MGI Data. Additionally, there shall be an initial-setup consultation between the customer and the MGI Data Technical Consulting. Any later arrangements can be requested via a ”Change Request” sent to MGI Data. The modifications shall be made after confirmation by MGI Data.

A service level agreement is offered for MGI Data Managed Backup. It contains service availabilities, maximum recovery times, and maximum response times. The Service Level Agreement is provided as a separate document.

The Support and Monitoring by MGI Data is working 24 hours a day on 365 days a year. If the Support detects a failure in the services, arrangements to correct the failure will be initiated immediately.

MGI Data is available to its clients 24 hours each day, every day of the year, through our Phone Support. Information for the Phone Support is provided after the service has been provisioned. MGI Data usually confirms incoming error reports from customers within one hour, and informs the customer on short notice about the troubleshooting status.

MGI Data announces a scheduled maintenance, which may impact a customer’s service, at least three business days in advance. Scheduled maintenance is normally performed between midnight and 6 a.m. GMT.