Managed Web Cluster

Managed Cluster enables the customer to have a highly available cluster implemented by MGI Data according to his needs. Here, the focus is always to provide the customer with the best solution for performance, availability and compatibility.
Network connectivity is realized via the redundant MGI Data infrastructure. Optionally, the complete administration and maintenance of the configuration can be carried out by MGI Data. The service covers the hardware, the connection to the MGI Data IP Network, the configuration of the server and all associated Managed Services. In addition, the customer is supported by the MGI Data Support Team.
Managed Cluster includes the following services:

• Consulting (to acquire the technical specifications of the individual service)
• Individual design of the infrastructure
• Initial configuration of the server, network infrastructure, load balancer, etc.
• Configuration adjustments in consultation with the customer
• Documentation of the service and configuration
• Maintenance and monitoring of the infrastructure through MGI Data

The configuration and administration will be the sole responsibility of the MGI Data staff. For this, an initial meeting between the customer and MGI Data’s Technical Consultants will be arranged. If the client requires changes to be made to the Managed Storage, a change request needs to be submitted by the client and approved by the Technical Consulting team. Once approved, the requested changes will be conducted by MGI Data’s Technical Team.

A service level agreement is offered for MGI Data Managed Web Cluster. It contains service availabilities, maximum recovery times, and maximum response times. The Service Level Agreement is provided as a separate document.

The Support and Monitoring by MGI Data is working 24 hours a day on 365 days a year. If the Support detects a failure in the services, arrangements to correct the failure will be initiated immediately.

MGI Data is available to its clients 24 hours each day, every day of the year, through our Phone Support. Information for the Phone Support is provided after the service has been provisioned. MGI Data usually confirms incoming error reports from customers within one hour, and informs the customer on short notice about the troubleshooting status.

MGI Data announces a scheduled maintenance, which may impact a customer’s service, at least three business days in advance. Scheduled maintenance is normally performed between midnight and 6 a.m. GMT.