Managed Firewall & Security

MGI Data’s Managed Firewall includes the provisioning and configuration of a dedicated firewall by MGI Data. This allows the customer to filter traffic to their hosted servers. This service is directed exclusively at customers who have their servers hosted in the MGI Data data center. Managed Firewall provides the customer with customized protection against unauthorized access to their servers. The entire administration, configuration and operation are performed by MGI Data. This service covers the hardware, the connection to the MGI Data IP Network and all related services. In addition, the customer is supported by the MGI Data Technical Support Team. Managed Firewall includes the following services:

• Consulting (to acquire the technical specifications of the individual service)
• Initial configuration (rules, filters, etc.)
• Adjustment of technical parameters in consultation with the customer
• Documentation of the service and configuration
• Secure connection to the server
• Maintenance and monitoring of the infrastructure through MGI Data

The Managed Firewall is operated as a safe layer between the internet and the customer’s servers, thus providing ideal protection against unwanted access attempts from the internet. Comprehensive security features, e.g. virus protection for common mail, web and IM protocols, are optional. Multiple methods provide protection against DoS attacks, from a limitation of concurrent accesses up to an active analysis of the web traffic. Moreover, the Managed Firewall offers the opportunity to run an IPsec-encrypted VPN connection to the associated MGI Data Managed Server. The hardware of our Firewalls is manufactured by Cisco.

The configuration and administration will be the sole responsibility of the MGI Data staff. For this, an initial meeting between the customer and MGI Data’s Technical Consultants will be arranged. If the client requires changes to be made to the Managed Storage, a change request needs to be submitted by the client and approved by the Technical Consulting team. Once approved, the requested changes will be conducted by MGI Data’s Technical Team.

A service level agreement is offered for MGI Data Managed Web Cluster. It contains service availabilities, maximum recovery times, and maximum response times. The Service Level Agreement is provided as a separate document.

The Support and Monitoring by MGI Data is working 24 hours a day on 365 days a year. If the Support detects a failure in the services, arrangements to correct the failure will be initiated immediately.

MGI Data is available to its clients 24 hours each day, every day of the year, through our Phone Support. Information for the Phone Support is provided after the service has been provisioned. MGI Data usually confirms incoming error reports from customers within one hour, and informs the customer on short notice about the troubleshooting status.

MGI Data announces a scheduled maintenance, which may impact a customer’s service, at least three business days in advance. Scheduled maintenance is normally performed between midnight and 6 a.m. GMT.